Matangi Property Services Limited (MPSL)
Effective Date: 24 April 2025
1. Introduction
Matangi Property Services Limited (“MPSL”, “we”, “us”, or “our”), a New Zealand-registered company, is committed to protecting your personal information in accordance with the Privacy Act 2020 (NZ). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you engage with our property maintenance and renovation services (“Services”) in Auckland, New Zealand, including through our website, communications, or other interactions with us. This policy is designed to comply with New Zealand law while safeguarding our operational interests.
2. Information We Collect
We collect personal information necessary to provide our Services and operate our business effectively. The types of information we may collect include:
2.1. Information You Provide Directly:
Name, phone number, email address, and physical address.
Details related to your property or project (e.g., site specifications, service requirements).
Payment information (e.g., bank account or credit card details).
Any other information you provide when contacting us, requesting quotes, entering contracts, or subscribing to marketing communications.
2.2. Information Collected Automatically:
Non-personal information such as IP addresses, browser type, device information, and website usage data collected via cookies, web beacons, or analytics tools.
Log data, including pages visited, time spent on our website, and referral sources.
2.3. Information from Third Parties:
Information provided by subcontractors, suppliers, or other third parties involved in delivering our Services, where relevant to your project.
Publicly available information or data obtained through lawful means to verify your identity or project details.
3. How We Use Your Information
We use your personal information to deliver our Services efficiently and to support our legitimate business interests. Specifically, we may use your information to:
Provide, manage, and coordinate property maintenance and renovation services.
Process inquiries, quotations, contracts, and payments.
Communicate project updates, scheduling details, or responses to your inquiries.
Improve our Services, website functionality, and customer experience through analytics and feedback.
Send marketing or promotional materials, provided you have given explicit consent (you may opt-out at any time).
Comply with legal obligations, including tax, regulatory, or contractual requirements.
Protect our legal rights, enforce our Terms and Conditions, or defend against claims.
4. Legal Basis for Processing
We process your personal information in accordance with the Privacy Act 2020, based on one or more of the following grounds:
Contractual Necessity: To perform our contract with you or take steps at your request prior to entering a contract.
Legitimate Interests: To support our business operations, such as improving Services, ensuring security, or managing client relationships, provided these interests do not override your rights.
Consent: For specific purposes, such as marketing communications, where you have given clear and informed consent.
Legal Obligations: To comply with New Zealand laws or lawful requests from authorities.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:
Service Providers and Subcontractors: To trusted third parties (e.g., subcontractors, suppliers, or payment processors) who assist in delivering our Services, provided they are bound by confidentiality obligations and comply with the Privacy Act 2020.
Legal Compliance: To comply with New Zealand laws, court orders, or lawful requests from government or regulatory authorities.
Business Protection: To protect our rights, property, or safety, or that of our clients or third parties, including in legal proceedings or to enforce our Terms and Conditions.
Business Transfers: In the event of a merger, acquisition, or sale of MPSL’s assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
All third parties with whom we share your information are required to handle it in accordance with New Zealand privacy laws and only for the purposes specified by us.
6. Data Security
6.1. We implement reasonable technical, physical, and organizational measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and encryption where appropriate.
6.2. While we take all reasonable steps to ensure data security, no system is completely secure. To the maximum extent permitted by law, we are not liable for any loss or damage arising from unauthorized access to your information, except where such access results from our negligence or willful misconduct.
7. Data Retention
7.1. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, meet our contractual obligations, or comply with legal requirements (e.g., tax or accounting obligations).
7.2. When personal information is no longer required, we will securely delete or anonymize it in accordance with applicable laws and our data management policies.
8. Your Rights
Under the Privacy Act 2020, you have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to our legal or contractual obligations to retain certain data.
Objection: Object to the use of your information for specific purposes, such as direct marketing.
Restriction: Request restriction of processing in certain circumstances.
Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format, where applicable.
To exercise these rights, please contact us using the details in Section 12. We may require verification of your identity before processing your request. We will respond to your request within 20 working days, as required by the Privacy Act 2020, unless an extension is permitted.
9. Cookies and Tracking Technologies
9.1. Our website uses cookies and similar technologies (e.g., web beacons, pixels) to enhance user experience, analyze site performance, and deliver personalized content. Cookies may collect non-personal information such as IP addresses, browser types, and browsing behavior.
9.2. You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website or Services.
9.3. For more information about our use of cookies, please contact us to request our Cookie Policy.
10. International Data Transfers
10.1. MPSL primarily stores and processes your personal information within New Zealand. In some cases, we may engage third-party service providers (e.g., cloud storage or analytics providers) located outside New Zealand.
10.2. If your personal information is transferred overseas, we will ensure that the recipient is subject to privacy protections equivalent to those under the Privacy Act 2020 or that appropriate safeguards (e.g., contractual agreements) are in place to protect your information.
11. Changes to This Privacy Policy
11.1. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated policy will be posted on our website with the revised effective date.
11.2. Your continued engagement with our Services after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
12. Contact Information
For inquiries, complaints, or to exercise your privacy rights, please contact our Privacy Officer:
Matangi Property Services Limited
Address: Auckland, New Zealand
Email: info@mpsl.co.nz
Phone: 0800 803 909
If you are dissatisfied with our response to your privacy concerns, you may lodge a complaint with the Office of the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10-094, Wellington 6143, New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of New Zealand. Any disputes arising from this policy or our handling of your personal information will be subject to the exclusive jurisdiction of the New Zealand courts.